RealArb Dashboard Explanation

 

 

               Welcome to RealArb! We are very excited to be working with you. Below is a breakdown of all the operational tools your RealArb dashboard provides. Please be aware that some aspects of your dashboard affect billing, so please read the following carefully.

 

 

  1. Getting to know your Home page.

 

Below you will see an image of the RealArb dashboard Home page. When you login this is the home page that will appear.

 

Understanding Your Home Page Headers

  1. Sku Lookup – This is a tool for locating the item that has sold. Take the sku of the RealArb item that has sold and enter it into the sku lookup search bar. This will give you additional information about the item that sold, including the web address where you can purchase the item.

  2. Order Help – If you ever have a question or issues with an order, the Order help tab is where you can submit a question or a possible technical difficulty , so that our technical team can take a look right away. Click Order Help, fill out the questions, and our technical staff will take a look right away.

  3. Brand Selection – For some marketplaces RealArb integrates with, we sub categorize our data by brand. The brand selection tab will take you to a list of brands that you can request to work with.

  4. Help – The help tab is a drop down tab that provides additional explanations of some parts of our service. On the drop down you will see Profitability Explanation, Dashboard FAQ, Policies, and Contact support. Please read each one of these sections carefully.

  5. Non-affiliated Links – This tab is here to better assist our clients with what is out there that can help save you money. Any additional costs you save are pure profit for you, so please feel free to take a look and see if these programs are a good fit for you.

  6. What’s New – This tab is where RealArb may post important updates and opportunities for clients.

 

RealArb Home page

 

The rest of the RealArb Home page is for filtering and searching orders based off of certain information. You will see an option to search order by date, date range, sku, receiving tracking number, customer order number, store bought order number, status date change, Status, and Marketplace. By entering the criteria you want to see you will pull up the orders that correlate.

 

 

 

2. Order Search Results

 

The following image is the results page when searching an order.

 

Understanding Search Result Page Headers

 

  1. Date sold -  This is the date that an order came through your marketplace.

  2. Order # - When ever an order come through your ecommerce marketplace it will be assigned an order number. RealArb imports this order number for you.

  3. Source – The source where an item was purchased.

  4. Store Bought Order Number – Similar to the Marketplace order number, when you purchase an item from a source you will be given an order number for that purchase. We highly recommend entering that order number into the dashboard, and in this column ios where it will be displayed for you.

  5. Status – status refers to the actual step in the work flow an order is at. To make it easy, all of the statuses that help organize the work flow are marked numerically in order. Some of the statuses affect your billing. How to enter these is explained in section 3

  6. Status Date – The status change date on the edit pop up is used to keep track of when an order is updated with relevant information. Failure to adjust this properly on your end will result in improper billing.

  7. Ship by – This is the date taken directly from the marketplace, by which the order has to be shipped by.

  8. Item Name – The name/title of the item that sold.

  9. Sku – the Sku of the item that sold.

  10. QT – This stands for quantity and the number in this column represents how many were of this item were purchased.

  11. Sold PTC – This is the total sold amount before accounting for tax of conversion to USD.

  12. Conv. – This stands for conversion rate. We convert all dollar amounts, if needed, to USD.

  13. Tax - RealArb takes care of everything for you in regard to your bill. We minus the sales tax from the item that sold from our fee (keep in mind you will not have sales tax on every order).

  14. Sold ATC – This stands for sold after sales tax is has been removed and the price has been converted into USD.

  15. Paid – This is the column where you can enter what you paid for the item that sold.

  16. Notes – This section is for any additional information a client may want to keep track of.

 

3. Entering Information into your dashboard for an order

 

This section will explain how you can enter information for a specific RealArb order. When you wish to change some of the information with a sale, you click the check box to the left of the sale, then choose “edit.” Please see picture below. 

 

 

By clicking edit the following pop up appears.

 

 

 

 

Here is where you will keep track of all possible information in association with a sale. Below is each attribute explained.
 

 

  1. Status – status refers to the actual step in the work flow an order is at. To make it easy, all of the statuses that help organize the work flow are marked numerically in order. Some of the statuses affect your billing. When you click status you will see a drop down with the status’s below.

 

  • 1. Need to Buy - All new orders come into the dashboard initially as a “1. Need to Buy.” This indicates that the order needs to be purchased from the source.

  • 2. Bought - the next step is to mark the item as “2. Bought.” This will help you remember that this item has been purchased and you are now waiting for the next step to occur. 

  • 3. Confirmed – the next step is the receiving of the confirmation email. When you receive the confirmation email you will mark the order “3. Confirmed.” If the order placed goes to many days without you receiving a confirmation email you know that there is something that needs to be looked into and resolved. 

  • 4. Tracking confirmed –The next step is to confirm the item has shipped from the source. Once the source sends you a shipping confirmation email you switch the status to “4. Tracking confirmed.” And enter the “receiving tracking number” on the edit pop up. See picture below.

  • 5. Shipped – This status is for marking an order when it has shipped out to the customer who purchased it.

  • 6. Returned to Source – This status is intended to help you keep track of the step a returned item is at. When you receive an item back from a customer and then ship the item back to the original source you would make that status “6. Returned to source. “

  • 7. Source Reimbursed – This status is used after the source you sent the return back to has issued you a refund.

*** the following statuses affect your billing ***

  • Cancelled/Refunded –This status is for when a customer reaches out and cancels an order before it has shipped and is for when you have received a return for a previously shipped order. The RealArb team needs to be aware of this because you will not be charged, our fee, for cancelled or returned orders. When adjusting this you also must enter the “Status change date” on the edit pop up (see picture below). Failure to adjust this properly on your end will result in improper billing.

  • Customer Service – This is the last available status in the drop down. This is just so you can keep track of orders where you are in contact with the customer for any reason. This status does not affect billing.

2. For the rest of the attributes you see in this edit pop up, here is where you can copy and paste this information. Any information entered here will be saved to your RealArb dashboard by clicking the Update button at the bottom. Once saved you can then use that information to search on your RealArb dashboard home page.  

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